Question 1

What can I store in a unit?

Accepted Answer

You can store most items in our units: furniture, clothes, books, sports equipment, electronics, business documents, and much more. Hazardous materials, flammables, food, and live animals are prohibited.

Question 2

How long can I rent a unit?

Accepted Answer

The minimum contract is 1 month. You can rent a unit for any length of time. The contract automatically extends each month unless you decide to terminate it.

Question 3

What is the cancellation policy?

Accepted Answer

The notice period is 14 days. You can terminate the contract at any time by notifying us two weeks in advance.

Question 4

What payment methods are available?

Accepted Answer

We accept bank transfers, credit/debit cards, and online payments. Payment is made in advance for each rental month.

Question 5

When can I access my unit?

Accepted Answer

Access to units is available 24 hours a day, 7 days a week. You use your personal access code.

Question 6

How are the units secured?

Accepted Answer

Our facilities are protected by 24/7 CCTV monitoring, individual alarms in each unit, access control systems, and regular security patrols.

Question 7

Are my belongings insured?

Accepted Answer

We offer optional insurance for stored items. You can also use your own home insurance - many policies cover items stored off-premises.

Question 8

Can I change my unit size?

Accepted Answer

Yes, you can change your unit size during the contract, subject to availability. Contact us and we'll help arrange the move to a larger or smaller unit.

Frequently Asked Questions

Didn't find your answer?